Terms and Conditions
By Ons Collection Terms and Conditions
Last Updated: April 2026
Welcome to by Ons Fragrance.
These Terms & Conditions govern your access to and use of our website and services. By engaging with our brand, you agree to be bound by the terms outlined below.
- Brand & Use of Website
by Ons offers curated beauty products crafted with care and intention. You agree to use this website for lawful purposes only and in a manner that does not infringe upon our rights or restrict the experience of others.
- Product Representation
We strive to present our fragrances with the highest level of accuracy and detail. However, scent perception is inherently subjective, and we cannot guarantee that descriptions will align with individual experiences.
All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
- Pricing & Payment
All prices are listed in AED unless otherwise stated and may be adjusted at our discretion. In the rare event of a pricing error, we reserve the right to cancel or refuse any affected orders.
Payments must be completed at checkout using approved payment methods.
- Orders & Acceptance
Each order is subject to acceptance and availability. We reserve the right to decline or cancel orders at our discretion, including cases involving suspected fraud, unauthorized activity, or errors in product or pricing information.
- Shipping & Delivery
We offer domestic and international shipping. Delivery timelines are estimates and may vary depending on destination and carrier conditions.
Each fragrance is crafted as a personal expression—handled with the same care in delivery.
by Ons is not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control.
- Returns & Exchanges
Each fragrance is crafted as a personal expression—handled with the same care in delivery. Due to the personal nature of fragrance products, all sales are final unless the item arrives damaged or defective.
If you receive a damaged item, please contact us within 7 days of delivery with supporting documentation so we may assist you. For further details please refer to the Returns Policy.
- Intellectual Property
All content on this website—including imagery, branding, text, and design—is the exclusive property of by Ons and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
- Limitation of Liability
To the fullest extent permitted by law, by Ons shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Governing Law
These Terms & Conditions shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.
- Client Services
For inquiries, please contact: